Video Description:
This webinar session features the University of Missouri and their successful implementation of Auto Attendant. We walk through how Auto Attendant automatically converts service requests into work orders based on location and work type—while assigning the right technician in real time. By removing manual routing and reducing delays, the University achieved faster response times and greater operational efficiency. What you’ll learn:
• How Auto Attendant automates request-to-work-order workflows
• Routing by location and work type with automatic technician assignment
• How automation reduced delays and improved response times