The new WebTMA Mobile application gives Technicians a way to quickly review their assigned tasks, enter the time and costs, and mark the work as finished.
Work is listed by Task, and the application allows use of the microphone on the mobile device to dictate comments.
A Search feature offers numerous Search Options to refine the search. An extensive set of filters is available from any list of Tasks. Most quick Filter buttons are the same as the tiles on the Home Page.
You can work both online and Offline depending on the strength of the connection.
Preferred Language
Path: File > Personal Info / Identity Tab
In the main application, you can now determine the preferred language that is displayed on the mobile device. As described in the Languages article for the main application, the Personal Info setting takes precedence over the Client Info setting.
The language on the login and pre-login pages are only in English at this time; however, most of the application shows the user's preferred language. If a translation is missing, the application defaults to English.
Reminder: Words entered by users in text fields are not translated.
The following languages are supported:
- Arabic
- Chinese (Simplified & Traditional)
- Dutch
- English
- French
- French (Canadian)
- German
- Greek
- Hindi
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Malay
- Punjabi
- Portuguese (Brazilian and European)
- Russian
- Spanish (and Latin American)
- Thai
- Turkish
- Vietnamese
Technician Access
Unlike the GO mobile products, the permissions applicable to users of the WebTMA mobile app are assigned from Admin > User Management > Records / Window Access Tab.
An exception is in the case of a 1:1 match for settings in the User Management > Records / Preferences Tab / Preferences or Privileges sections compared to the Mobile Access-Mobile Preferences section. These settings apply to the WebTMA mobile app user as well. Otherwise, only users of the GO products have settings made on the Mobile Access Tab.
Update Reminders
To keep the new WebTMA mobile app secure and working correctly, users will receive reminders to update the app regularly. Routine updates keep the web application and the mobile app in sync.
An outdated mobile app may not work correctly with the web application based on out-of-date code. When the mobile app is 11 versions behind, the user will receive a reminder to update to the current version.
Users receive reminders more often as their app falls further behind. The following table shows how often each reminder appears:
Versions Behind |
Update Reminder Rate |
| 0–10 | No reminder |
| 11–15 | One-time reminder (once per new version) |
| 16–23 | Weekly reminder |
| 24–25 | Daily reminder (urgent warning) |
| 26+ | App blocked — user must update to continue |
Here is an example of an update reminder.