Path: Transactions > Request > Request Log
The AI Assistant can help you convert a Request to a Work Order with speed and accuracy.
When a new Request is received, AI automatically:
- queries past Work Orders for the same space or asset
- provides a historical summary
- predicts a diagnosis
- pre-populates suggested field values on the Request Validation flyout (Task Type, Trade, Technician, etc.).
- includes reasoning for each suggestion
Once a new Request is received, the system gathers the information. At times there may be a short delay if you open a very recent record.
When you click the Accept button, you see fields with suggested values on the Request Validation flyout. Suggested fields are identified with a sparkle icon.
Look to the bottom of the flyout for the Saved suggestion reasoning box for explanations about the suggestions.
NOTE: This feature is automatic if you have OTTO enabled. As of July 2026, it is not enabled for requests using Auto Attendant.