The following lists the Keyword options and definitions for Training Event actions.
Assign/Schedule Reply
Use Assign/Schedule Reply to create responses when technicians’ training requests are accepted and assignments are made.
| KEYWORD | DEFINITION |
|---|---|
|
Class Description |
Description taken from the Class record |
|
Class ID |
Also taken from the Class record |
|
Start Date |
Class start date |
|
Trainee Name |
Enrolled student |
Cancellation Reply
Cancellation Reply includes text sent to technicians when a training request is cancelled.
| KEYWORD | DEFINITION |
|---|---|
|
Comments |
Comments from the request |
|
Reject Date |
When training request was denied |
|
Rejected Reason |
Cause for denial |
| Required Date | Date noted as required on request |
|
Trainee Name |
Enrolled student |
Customer Survey Reply
Customer Survey Reply is used to create email text for messages sent when a class ends. It includes a link to an evaluation survey when the Class record has questions entered on the Survey Tab.
| KEYWORD | DEFINITION |
|---|---|
|
Class Description |
Name of Class taken |
|
Class ID |
ID from the Class record |
|
Start Date |
Start date of Class |
| Training Location | Site where class was held |
|
URL |
Inserts hyperlink to the survey, e.g., Click URL to complete survey. |
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