The following lists the Keyword options and definitions for Training Event actions.
Assign/Schedule Reply
Use Assign/Schedule Reply to create responses when technicians’ training requests are accepted and assignments are made.
| KEYWORD | DEFINITION |
|---|---|
| Class Description | Description taken from the Class record |
| Class ID | Also taken from the Class record |
| Start Date | Class start date |
| Trainee Name | Enrolled student |
Cancellation Reply
Cancellation Reply includes text sent to technicians when a training request is cancelled.
| KEYWORD | DEFINITION |
|---|---|
| Comments | Comments from the request |
| Reject Date | When training request was denied |
| Rejected Reason | Cause for denial |
| Required Date | Date noted as required on request |
| Trainee Name | Enrolled student |
Customer Survey Reply
Customer Survey Reply is used to create email text for messages sent when a class ends. It includes a link to an evaluation survey when the Class record has questions entered on the Survey Tab.
| KEYWORD | DEFINITION |
|---|---|
| Class Description | Name of Class taken |
| Class ID | ID from the Class record |
| Start Date | Start date of Class |
| Training Location | Site where class was held |
| URL | Inserts hyperlink to the survey, e.g., Click URL to complete survey. |