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Key Words for WO Email CREATE REPLY |
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KEY WORD |
DEFINITION |
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Action Requested |
Contents of Action Requested field on Request record |
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Date |
WO submission date |
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Department Name |
Taken from the WO / Identity Tab |
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General Comments |
Contents of the General Comments text field on the Work Order / Results Tab |
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Item Type |
Type of item that needs work |
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Location Info (Code-Name) |
Location Code and Name separated by a hyphen |
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Location Type |
Type of location such as Building or Area |
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Priority |
Contents of WO Priority field |
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Reference Number |
From the WO Reference # field |
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Requestor |
From the Requestor field |
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Requestor Email |
Taken from the E-mail field |
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Requestor Phone |
Taken from the Phone # field on WO |
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Status |
Text shown in the WO Status field |
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Supervisor Name |
From the WO Identity Tab |
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Tag # |
Contents of field on WO Identity Tab |
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Tag Description |
Contents of field on WO Identity Tab |
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WO Type |
From the WO Identity Tab |
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WO# |
Assigned Work Order number |
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Key Words for WO Email STATUS CHANGE Key Words for COMPLETE REPLY Key Words for FINISH REPLY |
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KEY WORD |
DEFINITION |
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Action Requested |
Contents of Action Requested field on Request record |
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Date |
WO submission date |
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Department Name |
Taken from the Department field |
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General Comments |
Contents of the General Comments text field on the Work Order / Results Tab |
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Item Type |
Type of item that needs work |
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Location Info (Code-Name) |
Location Code and Name separated by a hyphen |
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Location Type |
Type of location such as building or area |
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Priority |
Contents of WO Priority field |
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Reference Number |
From the WO Reference # field |
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Request# (Complete Reply–Accepted… only) |
Original Request number |
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Requestor |
From the WO Requestor field |
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Requestor Email |
From the WO E-mail field |
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Requestor Phone |
Taken from the Phone # field on WO |
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Status |
Work status |
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Supervisor Name |
From the WO Identity Tab |
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Tag # |
Contents of field on WO Identity Tab |
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Tag Description |
Contents of field on WO Identity Tab |
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Task Code |
Taken from the WO Identity Tab |
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Task Description |
Task Description from Task record |
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Task Type Description |
Task Type from Task record |
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Tech Comments |
Contents of the Comment text field on the Work Order / Results Tab |
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WO Type |
From the WO Identity Tab |
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WO# |
Assigned Work Order number |
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Key Words for WO Email SCHEDULE TECH |
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KEY WORD |
DEFINITION |
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Action Requested |
Contents of Request field on WO |
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Building Name |
Taken from WO |
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Department Name |
Affected department shown on WO |
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General Comments |
Contents of the General Comments text field on the Work Order / Results Tab |
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Item Type |
Type of item that needs work |
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Location Address |
Address of the location |
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Location Info (Code-Name) |
Location Code and Name separated by a hyphen |
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Location Type |
Type of location such as building or area |
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Priority |
Contents of WO Priority field |
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Reference Number |
From the WO Reference # field |
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Request Date |
Taken from WO Request Date field |
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Requestor |
Name of person requesting work |
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Requestor Email |
Email of person requesting work |
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Requestor Phone |
Taken from the Phone # field on WO |
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Schedule Date |
Start Date shown on WO / Schedule Tab |
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Supervisor Name |
From the WO Identity Tab |
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Tag Description |
Description of item |
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Tag# |
ID number of item that needs work |
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Task Code |
Code number of assigned task |
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Task Description |
Description of task from Task record |
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Task Type Description |
Task Type from Task record |
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Tech Comments |
Contents of the Comment text field on the Work Order / Results Tab |
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WO Type |
From the WO Identity Tab |
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WO# |
Assigned Work Order number |
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Key Words for WO Email SCHEDULE TRADE |
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KEY WORD |
DEFINITION |
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Department Name |
Affected department shown on WO |
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General Comments |
Contents of the General Comments text field on the Work Order / Results Tab |
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Item Type |
Type of item needing work |
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Location Info (Code-Name) |
Location Code and Name separated by a hyphen |
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Location Type |
Type of location such as building or area |
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Priority |
Contents of WO Priority field |
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Reference Number |
From the WO Reference # field |
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Request |
Contents of Request field on WO |
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Request Date |
Date work requested/assigned |
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Requestor |
Name of person requesting work |
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Requestor Email |
Email of person requesting work |
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Requestor Phone |
Taken from the Phone # field on WO |
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Supervisor Name |
From the WO Identity Tab |
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Tag Description |
Description of item |
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Tag# |
ID number of item that needs work |
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Task Code |
Code number of assigned task |
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Task Description |
Description of task from Task record |
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Task Type Description |
Task Type Description from Task record |
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Trade Code |
Code for the assigned trade |
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Trade Description |
Description of the assigned trade |
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WO Type |
From the WO Identity Tab |
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WO# |
Assigned Work Order number |
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Key Words for WO Email CUSTOMER SURVEY |
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KEY WORD |
DEFINITION |
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Action Requested |
Contents of Action Requested field on Request record |
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Area Number |
Room or area where work was performed |
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Building Name |
Name of the Building where work was performed |
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Completion Date |
Date when WO was closed out (work and paperwork completed) |
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Department Name |
Affected department shown on WO |
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Facility Name |
Name of the Facility where work was performed |
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Finish Date |
Date work was actually performed |
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Floor Description |
Name of the Floor where work was performed |
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General Comments |
Contents of the General Comments text field on the Work Order / Results Tab |
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Item Code |
ID of the repaired item |
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Item Type |
Type of item that was repaired |
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Location Info (Code-Name) |
Location Code and Name separated by a hyphen |
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Location Type |
Type of location such as building or area |
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Priority |
Contents of WO Priority field |
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Reference Number |
From the WO Reference # field |
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Request Date |
Date the work was requested |
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Requestor |
From Requestor field on WO |
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Requestor Email |
From E-mail field on WO |
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Requestor Phone |
Taken from the Phone # field on WO |
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Supervisor Name |
From the WO Identity Tab |
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Task Code |
Taken from the WO Identity Tab |
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Task Description |
Task Description from Task record |
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Task Due Date |
Date by which work has to be performed |
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Task Type Description |
Task Type from Task record |
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Tech Comments |
Contents of the Comment text field on the Work Order / Results Tab |
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URL |
Hyperlink to the survey |
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WO Type |
From the WO Identity Tab |
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WO# |
Number assigned to work order performed |