WebTMA v5.x System Requirements
For On-Premise Deployments
This document describes the software and hardware requirements for hosting and using WebTMA. You should meet or exceed these requirements before running WebTMA at your organization. This document does not cover redundancy and availability. These requirements are for the WebTMA application only. Requirements for the operating system are additional.
Server(s)
WebTMA is designed for scalability and can run on a single server or multiple servers. Spreading the application and database across multiple servers can lead to better performance. If using a single-server setup, the server should meet or exceed the sum of the requirements below.
| APPLICATION SERVER | |
| Operating System | Microsoft Windows Server OS: Standard, Enterprise or Datacenter Editions for the current release plus the previous major release (n-1); 64-bit |
| Additional Software | Microsoft IIS 10.0 Microsoft .NET Framework versions 4.8 or greater Microsoft Distributed Transaction Coordinator (MSDTC) 1 |
| Processor | Intel server class Xeon processor or equivalent, recent generations |
| Memory | 4 GB RAM minimum (4-8 GB recommended) |
| Network Interface | Fast Ethernet (100 Mbps) or better |
| Storage | 10 GB free space |
1 Microsoft Distributed Transaction Coordinator (MSDTC) communication is required between your application and database server. By default, a wide range of ports are required for MSDTC to operate. Consult with your network administrator or Microsoft to establish proper MSDTC support.
| DATABASE SERVER | |
| Database Application | Microsoft SQL Server's current release plus the previous major release (n-1); 64-bit1 |
| Processor/Memory | See Microsoft’s requirements for the version of Microsoft SQL Server you will be utilizing. |
| Storage | 10 GB free space 2 |
| Authentication | WebTMA requires SQL Server authentication. |
| Additional Software | Microsoft Distributed Transaction Coordinator (MSDTC) 3 |
1 If you utilize an SQL Server Cluster to house the WebTMA database, MSDTC takes special setup to work with a cluster. Please contact your DBA, cluster server administrator, or Microsoft for support on getting this set up.
2 Storage requirements vary greatly based upon usage. All linked files, such as .txt, .pdf, and graphics, are stored in the database. Make sure you have sufficient hard drive space for your database to accommodate all data and files.
3 Microsoft Distributed Transaction Coordinator (MSDTC) communication is required between your application and database server. By default, a wide range of ports are required for MSDTC to operate. Consult with your network administrator or Microsoft to establish proper MSDTC support.
Note: Microsoft SQL Server Instance and the WebTMA Database Collation must match for supported operation of WebTMA.
WebTMA does not require a separate reporting server, but in some cases, it may be beneficial to use a separate reporting server to improve performance.
| REPORTING SERVER (Optional) | |
| Reporting Application | SSRS for Microsoft SQL Server's current release plus the previous major release (n-1); 64-bit |
| Processor/Memory/Storage | See Microsoft’s requirements for the version of Microsoft SQL Server you will be utilizing. |
WebTMA iServiceDesk
| iSD Server | |
| Operating System | Microsoft Windows Server OS: Standard, Enterprise or Datacenter Editions for the current release plus the previous major release (n-1); 64-bit |
| Processor | Intel Core 2 Duo and greater or equivalent |
| Memory | 1 GB |
| Storage | 100 MB Free Hard Drive Space |
| Network | Fast Ethernet (100 Mbps) or better |
| Software | Microsoft .NET Framework v4.8 or higher |
Note: iServiceDesk may run on the application or database server for low volume web traffic. iServiceDesk server may be shared with other server applications, depending upon usage volume of each application and available resources.
Note: iServiceDesk is a web host service and may conflict with IIS. Port adjustments will need to be made if operating on servers with other web hosts.
WebTMA v5.x End-User System Requirements
For On-Premise Deployments
This document describes the software requirements required for access to WebTMA and related products. You should meet or exceed these requirements.
Browser (WebTMA End-Users)
The following requirements represent the needs for WebTMA, WebTMA Requesters and WebTMA iServiceDesk users. Browser support varies for each version of the Application and its related products. Most major browsers are supported.
Some features have additional browser requirements, which are noted in the appropriate documentation.
| WebTMA Version | Chrome Support | Firefox Support | Microsoft Edge Support | Safari Support | |
| WebTMA 5.x | Latest public release | Latest public release of Firefox or Firefox ESR | Latest public release | 11 and up |
I
Browser Requirements – Feature Specific
Note: Some features within WebTMA have special requirements. The specific features are CAFM and Network Login (Single-Sign-On). For Network Login, Microsoft Internet Explorer is fully supported (Firefox and Chrome may require additional configuration.)
Firefox and Chrome have limited support for CAFM using a third-party ClickOnce add-on (not supported by TMA Systems or Microsoft).
Mobile Applications (WebTMA End-Users)
WebTMA GO
WebTMA GO has been officially tested on the following devices, although additional devices might work as well.
| Operating System | Tested Devices | Tested Versions |
| Apple® iPad® |
| The application is tested on iOS 11 and higher. For optimal performance use the latest OS and devices.
Some features, such as barcode scanning, are only available with high-resolution camera |
mobileTMA GO
MobileTMA GO has been officially tested on the following devices, although additional devices might work as well
| Operating System | Tested Devices | Tested Versions |
| Apple® iPhone® |
| The application is tested on iOS 11 and higher. For optimal performance use the latest OS and devices.
Some features, such as barcode scanning, are only available with high-resolution camera |
| Apple® iPad® |
| The application is tested on iOS 11 and higher. For optimal performance use the latest OS and devices.
Some features, such as barcode scanning, are only available with high-resolution camera |
| Android™ |
| The application is tested on Android 7.1
For optimal performance use the latest OS and devices. |
Universal Interface
| UI | |
| Operating System | Tested on Microsoft Windows 10, Windows Server 2012 and above. |
Requires Admin rights to run the application and Admin Service Account to keep the service running.
Additional Software (WebTMA End-Users)
medTester
The WebTMA medTester interface requires the Module 10 software for the medTester 5000C unit. Be sure to check the manufacturer’s web site for information about loading the Module 10 software on your medTester unit.
CAFM
WebTMA CAFM supports up to AutoCAD 2016/Microstation v8 file formats.
WebTMA v5.x System Requirements for On-Premise Deployments