Presenters: Millicent (Mel) Davidson, University of Missouri-Columbia & Tammy Neal
Description: The Power of Auto Attendant showcases a successful implementation at the University of Missouri, where Auto Attendant automatically converts service requests into work orders based on location and type of work, while assigning the appropriate technician. This automation eliminated manual routing, reduced delays, and significantly improved response times compared to the previous system, resulting in faster service delivery and greater operational efficiency.