Overview
Email is often the default way service requests are submitted — even when other systems exist. This creates extra work, as requests need to be reviewed, re-entered, and corrected before they can be processed.
AI-Driven Email Work Request Automation converts incoming emails into Request Log records in WebTMA, reducing manual intake and improving consistency.
What it does
- Automatically creates work requests from incoming emails
- Captures requestor details and email content
- Uses AI to suggest fields like request type, location, and task codes
- Routes requests to the correct repair center based on configuration
Value to your team
Reduce manual effort
No more monitoring inboxes or re-entering requests.
Improve data quality
AI-assisted field suggestions help standardize request details and reduce rework.
Ensure correct routing
Requests are directed to the right repair center using admin-defined rules.
Summary
This feature allows teams to continue using email for request intake while removing the manual steps required to turn emails into actionable work in WebTMA.