Until the WebTMA System Administrator has completed Technician records and assigned login ID, password, and mobileTMA GO access to the various windows in WebTMA, an iOS device cannot gain access to WebTMA data.
Instructions in mobileTMA GO Access Granted from WebTMA are for use by WebTMA System Administrators to determine the types and degree of privileges available.
Technicians cannot download data successfully to the device until the Technician records are established. Once the System Administrator has made the adjustments to a Technician's record, mobileTMA GO can be downloaded from the App store and Technicians can log in.
mobileTMA GO Access Granted from WebTMA
Path: Admin > User Management > Records / Mobile Access
The WebTMA System Administrator determines the degree of access a Technician has when using mobileTMA GO. Permissions available on the User Management > Records / Preferences Tab are used to expand or restrict security on the handheld device.
Access to the various windows in mobileTMA GO is granted from the User Management / Mobile Access–MobileTMA GO Section.
Once the window access is granted, look to the User Management / Mobile Access–Mobile Preferences Section to include permissions that apply to mobileTMA users. Some of these options are duplicated on the Preferences Tab of the User record. When you change settings in the Mobile Preferences Section, the changes are reflected on the Preferences Tab also. If someone else changes settings on the Preferences Tab, the changes are reflected in the Mobile Preferences Section. If your Technician does not have all the permissions you granted, be sure to check the Preferences Tab to be sure someone else has not made changes that modify your Mobile Preferences Section settings.
Unless a Technician is given permission to modify closed Work Orders, he or she cannot upload a Work Order that was closed from WebTMA while being worked on in the field. This does not occur often. It applies in cases where a Work Order is downloaded to a device, and someone that is logged in to WebTMA closes the Work Order before the Technician completes the work. If the Technician has the authority to modify closed Work Orders, information in the closed Work Order is replaced by the updated information from mobileTMA GO.
One of the fields on the Organization > Repair Center > Technician / Identity Tab is labeled MobileTMA Days. The value in the MobileTMA Days field determines the Work Orders that are downloaded. The value in this field represents the number of days in the future. If the field shows a value of 3, WebTMA downloads Work Orders for the current day plus the next three days. If the field is empty, the system automatically downloads Work Orders for the current day plus the next two days, as if the value in the field were 2.
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Visit the WebTMA Help Page