WebTMA users who are classified as Admin, User, and Requestor can submit a work Request. Employees with a special URL can submit a simple Service Request.
The limited Requestor status is granted by some organizations. When these requestors log in to WebTMA, they see a Request window.
Another option, Service Request, does not require any type of user record in WebTMA. The purpose of the simple Service Request is to give employees an easy way to submit a Request for a specific location as quickly as possible. Managers or supervisors generate a special Service Request URL and send it to employees at the given location.