Overview
The New User Forum is now called the User Community. It is a clients-only space where WebTMA users share practical knowledge, ask questions, and get real-time feedback from peers. TMA staff rarely comment, so the conversation stays focused on what works for users in the field.
How to Request Access
Clients who are not yet part of the community request access through a HubSpot form. The form collects:
- First name
- Last name
- Organization email
- Organization name
Who Has Access
- Users created as Authorized Support Users can access the community.
- Users who are not Authorized Support Users can request access by contacting their account manager.
Community Areas
The community has five areas:
- Operational Best Practices – shared with the previous forum.
- WebTMA Product Discussion – support for using WebTMA; also carried over from the previous forum.
- Voice of the Customer (VOC) – TMA prioritizes at least one client-suggested enhancement per month. Vote for the requests you want; the highest-voted items are built into the application.
- Polls – a new way to recognize contributors to the community.
- Job Postings – post openings at no cost to let other users know.
Why Join
- Share SQL as well as operational questions.
- See examples of dashboards posted on the forum and what other clients built for themselves.
- Get real-time, immediate feedback – nothing replaces the practical knowledge of users on how to use WebTMA to solve business problems.
- Learn from peers: a simple question once led to a webinar from one of our clients, and members have shared how to get through the v7 upgrade.
Open Items
- Finalize the HubSpot request form and publish its link.
- Coordinate with Marketing so the newsletter links to the form.
- Add example dashboard screenshots from the forum.